From Monday 7th July, we will be reopening our Hevingham store for walk in customers. So that's all 3 stores now open to customers.
From Monday 15th June, we reopened our Norwich and Dereham stores for walk in customers. Phone and online orders will continue to operate as they have over the past 6 weeks. As Click and Collect has been very successful at our Norwich store we have decided to keep this as an option indefinitely and have also added the Click and Collect option for the Dereham store from Saturday 13th June.
We are offering National Delivery in the normal way. Any local customers that previously used "Norfolk Delivery" please select National Delivery and these orders will be delivered by our partner couriers and not by the Mr Plastic Team. We do hope this will change soon for our customers requiring local deliveries.
Norfolk Delivery Update: Local customers, depending on your location in Norfolk, if you place your order by phone on 01603 620056 or 01362 691291 we may be able to offer a delivery service. This service is limited for now so may not always be possible. Please call us to check.
Click & Collect
This option is now available at both our Norwich and Dereham stores. (We will be adding this facility to Hevingham store as soon as we can) Please place your order via the website and choose the store you wish to collect from. Please DO NOT come to store until we have contacted you to let you know your order is ready for collection. We will call you to arrange a suitable collection time. We have bays set up at both stores to allow for contact-free collection.
Order Time Scales
There may be delays on orders being ready for collection or delivery in these times, so please allow us up to 3 working days to get your order ready for you. This applies to both online and phone orders. We will contact you once your order has been shipped or is ready for collection.
Orders can be placed via phone if you wish. Please call 01603 620056 for Norwich collections or 01362 691291 for Dereham collections or 01603 754611 for Hevingham collections. Orders for delivery should be ordered via our website in the normal way.
Coming to storeWe are following all government guidelines and restricting the number of customers we have in store at any one time. Please be aware you may be asked to wait outside until a customer has left before you are able to enter the store. We are asking customers to pay by card rather than cash for in store purchases wherever possible.
Phone orders are to be paid for by card. Website orders are to be paid for in the normal way. Account customers can follow their normal terms, noting collections will only be available where accounts are paid up-to-date.
For orders being delivered please allow up to 8 days for your order to reach you before contacting us. We thank all our customers for their patience and understanding at this time.
In these times there may be items that become unavailable due to the increase in demand that we are experiencing. If this is the case we will let you know as soon as we can and offer an alternative where ever possible.
Are all your stores reopen?
Yes, we are pleased to announce that we have now reopened all 3 stores. Hevingham is accepting phone orders and walk in customers. Norwich and Dereham is open for website orders, phone orders, Click and Collect and walk in customers.
I live local to Norfolk and want something delivered can you do this?
Yes, we are delivering, but at present for Norfolk deliveries we are using external couriers instead of our own vehicles and staff from the Mr Plastic Team. Please choose the regular delivery method where there will be a fee for delivery added. There is no discount delivery fee for Norfolk orders at present.
I don’t have a vehicle big enough to collect my order, what shall I do?
For Click and Collect orders we would recommend only purchasing products that you are able to safely load onto your vehicle. We offer smaller lengths of nearly all our products so please choose these. Alternatively choose Delivery instead of Click-and-Collect and our external delivery companies will deliver to you at our normal national delivery fee.
For phone orders being collected we can cut your items down to a more manageable length if required. Please ask for this when you call. Cutting is available on phone orders only. For example a 5m length of fascia can be cut to 3m and 2m length.
Can I place an order over the phone?
I have placed an order, how do I collect?
We have opened our Norwich and Dereham stores for collection.
For Online Orders once you have placed an order you will receive a new order email, this will include your order number. Once your order has been picked ready for collection, we will call you on the number you have provided to arrange a collection slot with you.
For Phone Orders we will call you once your order is ready for collection to arrange a collection slot.
Please let us know when you will be collecting and we will have your order ready at that time. Please only come to store at your allocated time. Wait in your car in our car park for a member of the team to bring your order out to you. They will leave your order by your vehicle with any relevant paperwork attached. Once our team member has left your order outside your vehicle and returned to our warehouse, please load your order safely onto your vehicle.
Our addresses for pre-booked collections are:
Mr Plastic Ltd
160-162 Oak Street
Mr Plastic Ltd
Yaxham Road Industrial Estate
I have placed an order, where is it?
In these times we are all learning new ways to work. Please allow us extra time than normal to get your order ready. We will aim to have any order ready within 3 days of order placement, though we would hope we can do this much quicker. If after this time if you have not heard from us regarding your order please email email@example.com and we will look into it straight away for you. If you have placed an order for delivery, you will receive a shipped email notification. Please allow up to 5 days for delivery after receiving the shipped email. If after this time you have not had your order please contact us via email.
I need to speak to someone for advice what shall I do?
We are asking customers to email any enquiries at this time as our phone lines are very busy and need to keep these open. Our team are all highly experienced and can answer your questions via email. If your call is regarding an update on an order we will do our best to assist on the phone but at busy periods we may not be able to. We are aiming to answer any general enquiries within 48 hours and order enquiries within 24 hours.
I need something urgent what shall I do?
We are all working as hard as we can to get orders out quickly and efficiently. If you order is urgent please allow up to 3 days for us to contact you. A Next Day or Same Day service is simply not possible at this time.