Returns
To return any item Email Us to obtain an RMA number (this must be done for all orders, including Norfolk deliveries)
Unwanted Orders:
- Email Us to obtain an RMA Number (include your Name and Order Number) within 14 days of receiving your order
- Write your RMA Number on the Packing Slip you received with your order
- Highlight all items being returned (no need to do this if entire order is being returned)
- Add the Packing Slip and RMA Number to the parcel and return within 14 days of receiving the RMA number (the address is below)
- Your refund will be processed within 14 days of the return reaching us
- The return delivery costs are the responsibility of the buyer
- We may be able to offer a collection service for unwanted items you wish to return in Norfolk only
- Norfolk Collections require an RMA number to be attached to the parcel and the collection will need to be booked in via email with our Dereham branch
- Norfolk Collections are charged at £6.00 plus VAT, even if another delivery is booked for the same day as the collection
- Norfolk Collections require a minimum of 3-4 days' notice to organise a collection
- Norfolk Collections apply to online orders only
- Norfolk Collections will be refunded within 14 days of collection
- Returns in person can be accepted at our Dereham branch only
- Returns in person require an RMA number
- Returns in person will be refunded within 14 days of return and not in store
Returns Address:
Mr Plastic Ltd,
Greens Road,
Yaxham Road Industrial Estate,
Dereham,
Norfolk.
NR20 3TG
Damaged & Faulty Orders:
- Email Us as soon as possible to report a damaged or faulty item (include your Name and Order Number)
- We may request images of the issue that you have reported
- When a return for refund is offered, we will supply an RMA number and either a collection of the damaged goods or a returns label
- Write your RMA Number on the Packing Slip you received with your order
- Highlight all items being returned that are damaged/faulty. DO NOT include any undamaged items in this parcel
- Add the Packing Slip and RMA Number to the parcel and return by the delivery option we have agreed with you
- Your refund will be processed within 7 days of the return reaching us
- Replacements will be sent to you as soon as we receive the damaged item(s), and should arrive within 2 working days
- Return delivery costs will only be reimbursed where you have a valid RMA number, and have used the return method specified in your RMA email
- Returns in person can be accepted at our Dereham branch only
- Returns in person require an RMA number
- Returns in person will be refunded within 7 days of return and not in store