Welcome to Mr Plastic Ltd

Returns

To return any item Email Us to obtain an RMA number (this must be done for all orders, including Norfolk deliveries)

Unwanted Orders:

  1. Email Us to obtain an RMA Number (include your Name and Order Number)
  2. Write your RMA Number on the Packing Slip you received with your order
  3. Highlight all items being returned (no need to do this if entire order is being returned)
  4. Add the Packing Slip and RMA Number to the parcel and return (the address is below)
  5. Your refund will be processed within 7 days of the return reaching us
  6. The return delivery costs are the responsibility of the buyer
  7. Returns in person can be accepted at our Dereham branch only
  8. Returns in person require an RMA number
  9. Returns in person will be refunded within 7 days of return and not in store

Returns Address:

Mr Plastic Ltd,
Greens Road,
Yaxham Road Industrial Estate,
Dereham,
Norfolk.
NR20 3TG

Damaged & Faulty Orders:

  1. Email Us with photos of the damage/faults (include your Name and Order Number)
  2. When a return for refund is offered, we will supply an RMA number and either a collection of the damaged goods or a returns label
  3. Write your RMA Number on the Packing Slip you received with your order
  4. Highlight all items being returned that are damaged/faulty. DO NOT include any undamaged items in this parcel
  5. Add the Packing Slip and RMA Number to the parcel and return by the delivery option we have agreed with you
  6. Your refund will be processed within 7 days of the return reaching us
  7. Replacements will be sent to you as soon as we receive the damaged item(s), and should arrive within 2 working days
  8. Return delivery costs will only be reimbursed where you have a valid RMA number, and have used the return method specified in your RMA email
  9. Returns in person can be accepted at our Dereham branch only
  10. Returns in person require an RMA number
  11. Returns in person will be refunded within 7 days of return and not in store